For example, Progressive is using Custom Neural Voice to enable their virtual version of Flo to help their customers with ‘everything from getting a free car insurance to general insurance questions’.
The following scenarios are examples of use cases where customers find Custom Neural Voice particularly useful and valuable:Ĭustomer Service Chatbots – Companies can automate their call center operation with conversational AI to answer calls from customers with a natural-sounding voice that conveys friendliness, empathy, and professionalism and other values that are important to companies. To highlight one such example, below is an audio sample of the 'Flo' virtual chatbot from Progressive.Ĭustom Neural Voice empowers people and organizations in many ways. These organizations are looking to have a consistent, branded experience delivered directly to their customers. In recent years we have seen increased interest from a broad range of companies across Media and Entertainment, Telecom, Automobile, Education, and Hospitality, who consider voice-based interactions from a range of devices like phones, speakers, TV/cable boxes, and cars as a key interaction point with their customers.
A recognizable digital voice helps your customers connect with your brand in new ways. In a world where voice-based interactions are increasingly becoming the norm, your voice is your brand. If you have questions, join us at our ‘ Ask-Microsoft-Anything’ on Wednesday, 2/10 at 9AMPT. In this blog, we’ll introduce how Custom Neural Voice works and share best practices in responsibly creating a highly natural brand voice for your apps.
Alternatively, developers can add TTS capabilities to their apps quickly by creating an Azure Speech instance and selecting from over 200 pre-built TTS and Neural TTS voices across 54 languages/locales. It is important to note that although Custom Neural Voice is GA from a technological standpoint, interested customers must apply and be approved to use it. Today, we are excited to announce that Custom Neural Voice is now generally available (GA). Since its preview in September 2019, Custom Neural Voice has empowered organizations such as AT&T, Duolingo, Progressive, and Swisscom to develop branded speech solutions that delight users. (For more details, read the Innovation Stories blog). Custom Neural Voice is a Text-to-Speech (TTS) feature of Speech in Azure Cognitive Services that allows you to create a one-of-a-kind customized synthetic voice for your brand.
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